CX Outsourcing for Delivery & Logistics Companies
OmegaGram helps logistics providers and delivery platforms handle customer inquiries at scale — from real-time tracking updates to delay notifications and order confirmations. Our trained CX agents deliver multilingual support 24/7 across phone, chat, and email.
Let’s ConnectCustomer Experience Challenges in Delivery & Logistics
Delivery and logistics operations face high volumes of customer inquiries, especially during delays, handover failures, or seasonal demand. Without timely updates and clear support, customer frustration builds fast.
Delayed or Missed Deliveries
Customers expect fast responses when a delivery is late, missing, or marked delivered but not received.
High Volume During Peak Hours
Public holidays, flash sales, and weather disruptions cause spikes in inquiries that overwhelm internal teams.
Unclear Tracking Information
Customers want real-time updates — vague or outdated tracking details trigger escalations and refund requests.
Language Barriers in Multi-Region Ops
Operating in diverse service zones requires multilingual agents who can explain delays or handle complaints clearly.
Missed Handoffs Between Drivers & Warehouses
Failures during last-mile transitions often lead to support backlogs and manual ticket escalation.
How OmegaGram Supports Delivery & Logistics Brands
OmegaGram provides logistics-trained CX agents who support every stage of delivery — from order placement to final handoff. Our teams operate across time zones, channels, and languages to keep your customers informed and satisfied.
24/7 Live Tracking Support
We provide instant updates on location, delays, and exceptions — across live chat, voice, and SMS platforms.
Dispute Resolution & Proof Handling
Our agents handle delivery disputes with documentation support, including photo confirmations, timestamps, and scanned PODs.
Multilingual Customer Service
We serve clients in English, Spanish, Urdu, and more — reducing miscommunication and increasing satisfaction across service zones.
Driver Escalation & Handoff Tracking
We resolve missed handoffs and route breakdowns by working directly with dispatch, warehouse, or fleet support teams.
Scalable Support for Peak Volumes
During flash sales or seasonal spikes, OmegaGram can rapidly scale support agents while maintaining SLA compliance.
CX Analytics & Performance Reports
We provide detailed logs of response times, case types, and satisfaction scores to help improve logistics CX operations.
Need Fast, Scalable Support for Your Delivery Operations?
OmegaGram provides logistics-trained CX teams who manage live tracking, route delays, order updates, and dispute handling — 24/7, in multiple languages. Let’s build a customer support system that moves as fast as your fleet.
Let’s Connect